FAQs

FAQs

Showing the highest-rated FAQs according to our Requesters

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7 Q: How long will it take to check my FREE CorrectionRequest™?
A: We aim to correct your FREE CorrectionRequest™ within 48 hours for FREE Requesters. FREE Requesters (FREE Account users) are users who have verified their account and have never topped up their account with credit. PRO Requesters (PRO Account users) who have not submitted their FREE CorrectionRequest™ will still get their FREE CorrectionRequest™. If you want your request within 4 hours, top up your account.
Helpful?
0
(only logged-in users can rate)
6 Q: How long will it take to check my paid CorrectionRequest™?
A: Within 24 hours for PRO Requesters. PRO Requesters are users who have topped up their account with credit. Even if their credit has been used up and is 0 at this moment, they will still remain a PRO Requester and they will still have benefits FREE Requesters don't have. If a PRO Requester wants to speed things up, they can make their request urgent and then they will receive it within 4 hours.
Helpful?
0
(only logged-in users can rate)
5 Q: Why does it say "you may share however you like" on my CorrectionRequest?
A: Users who have not yet topped up their account with credit, agree that we may share their CorrectionRequest™ however we like. And when we do, we will not show your name and contact details.
Helpful?
1
(only logged-in users can rate)
4 Q: Will the English editor let me know what English level I have?
A: That is possible if you have ticked that checkbox on your profile so that our native English editors know you wish to be assessed. If you have ticked that box, they will set your English level after correcting each of your CorrectionRequests™ and that will show on your profile for your eyes only.
Helpful?
5
(only logged-in users can rate)
3 Q: What if I'm a lawyer and I need you to check my work?
A: Great question! Because we cannot cater for all professions and their different jargons, we provide you with the option to choose your "purpose" so that you know upfront what our team of native English editors is capable of.
Helpful?
5
(only logged-in users can rate)
2 Q: Can I get a refund?
A: There are no refunds. Our native English editors are closely monitored for fairness and correctness. We suggest that you try us out free of charge and then decide whether you want to top up your account with credit. We are a team of human editors around the globe and committed to delivering high-quality work.
Helpful?
5
(only logged-in users can rate)
1 Q: Do I need an account to ask a question on your site?
A: Yes. When you verify your account, you can create 1 FREE CorrectionRequest™ of 140 characters (CR™ 140Char) and when you top up your account you can create as many CR™ 140Char, CR™ 240CharFB and CR™ 280Char as you have available credit in your account. You can then also choose to make it urgent and even have it recorded. Sound good?
Helpful?
3.75
(only logged-in users can rate)